Since the founding of ZEALS, we have believed in the evolution of communication AI. If we could give machines the power of dialogue that people possess, we sincerely believed that it would change not only industries but also people's lives and the very fabric of society. Shortly after our founding in 2014, we ventured into robot development and then, utilizing that technology, we began full-scale chatbot development in 2016. From there, we have evolved our business into chat commerce, utilizing chatbots for marketing.

And now, in the era of generative AI, ZEALS is evolving to the next stage. We are entering a time where AI agents can understand human intentions and act autonomously, surpassing mere dialogue. Omakase.ai, developed by ZEALS, embodies exactly that. It captures the thoughts of each individual customer, proposes the best experiences, and executes them. I am confident this represents the true form of hospitality. Our VISION is to infuse Omotenashi—genuine care and customer-first thinking—into every interaction through AI-powered conversations, empowering decision-makers, boosting productivity, and creating impactful customer experiences globally. By combining AI agents with communication design, we will create an unprecedented level of personalized experiences and generate new value for the world with technology originating from Japan.

ZEALS envisions a future where AI transcends being a mere tool to become a true partner that understands human will and takes action.

Delivering that future from Japan to the world—that is ZEALS' mission.