One of the key supports for rapidly growing startups - the work of Operational Excellence.
Everyone who joins Zeals engraves the "Will Board." The wall filled with the words of many colleagues is a symbol of our office. On the "Will Board," the thoughts and ways of life of the person who drew it are reflected.
This time, we will delve into the work styles of professionals working at Zeals and the meaning behind the "Will Board."
Ken Takahashi
Joined in the middle of 2021. Managed call center operations for a major telecommunications company for about 15 years, overseeing approximately 7,000 booths around the world and focusing on business improvement and corporate sales. After that, I was involved in AI-related project management at a major consulting firm. At Zeals, I belong to Operational Excellence. Utilizing my experience in business improvement, I understand the company across various dimensions and participate in workflow enhancements and transformations of business operations. My hobbies include stand-up paddleboarding (SUP) in the ocean and rivers.
What is the role of the Operational Excellence team?
I am the leader of the Operational Excellence team. Generally speaking, this department is responsible for business improvement, but in the case of Zeals, its main purpose is different.
We focus not only on problems that are currently universally perceived, but also on identifying risks that may materialize when predicting the future of the organization in line with medium- to long-term strategies, visions, and missions. Eliminating those risks is believed to create an environment where everyone at Zeals can smoothly concentrate on their core tasks and improve business processes.
When it comes to business improvement, one might get the impression that it targets some specific department, but our Operational Excellence team engages with all departments such as communication designers, account planners, legal, HR, general affairs, accounting, and temporary staff. In other words, we are involved in all work and teams within Zeals, looking at the company horizontally.
That said, since the principles of work revolve around defining and improving problems, many members may have the perception of it being like back-office operations. In reality, while that aspect does exist, just like a successful stage performance requires not only the leading actors but also directors, lighting, and scriptwriters, we want to continue being an organization needed to realize Zeals' vision, providing essential value to employees and, beyond them, to our customers.
What are the attractions felt in a rapidly growing startup?
Recently, many senior members have joined us, but Zeals is a company where many young people are thriving. What surprised me when I joined was that
